Platform / Live
FAQ

How do drivers sign in to the app?

To sign in, add the driver to your EasyRoutes account (Shopify or Web) with their phone number. The driver installs the app and enters that number; we send a one‑time SMS code to complete sign‑in. Routes assigned to that number appear automatically. If a driver changes phone numbers, update their driver profile so dispatch and permissions match.

See: How do I sign in or sign up for EasyRoutes Delivery Driver?

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People also ask

How do drivers access the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android devices. Use our official download links to install and sign in with your driver phone number.

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How do drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

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Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

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Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

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Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

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Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and auto-dispatched to the selected driver when created.

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