Yes. Real‑time tracking is configurable. You can enable tracking for dispatcher visibility while keeping customer pages static, or allow a live pin to appear only as the driver approaches (configurable from 1 to 10 stops away). This setting is available on Premium/Enterprise plans across both EasyRoutes for Shopify and EasyRoutes for Web.
Can I hide driver location from customers?
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Can I show my driver’s real-time location to customers?
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.
Can customers give feedback through their tracking page?
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Can customers give feedback via their tracking page?
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Can customers give feedback from their tracking page?
Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
How is real-time driver location shown to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
How is real-time driver location displayed to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure from EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
How is real-time driver location shared with customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and combine with email/SMS notifications for maximum visibility.
Will customers see PoD along with live tracking?
Yes. If enabled in Order Tracking settings, photos, eSignatures, and driver notes appear on the tracking page alongside live status updates.
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