Yes. From the EasyRoutes Customer Notifications settings you can enable/disable templates per event and edit their content. Common events include Ready for Delivery, Out for Delivery, Driver is X Stops Away (configurable), Delivered, Missed Delivery, plus Scheduled and Rescheduled notices. Templates can differ for Shopify orders vs. imported/manual stops to match your data and workflow.
Can I change when certain notifications are sent?
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People also ask
Does EasyRoutes offer SMS delivery notifications?
Yes! EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Does EasyRoutes support SMS delivery notifications?
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Can I send notifications for imported or manual stops?
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Can I continue to use Shopify delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Can I still use Shopify's built‑in delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or along with) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Can I view missed delivery reasons?
Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).
What languages does the Delivery Driver app support?
The Delivery Driver app is available in English, Dutch, and German, with a driver language setting; customer notifications and tracking pages can be written in any language.
Does the Delivery Driver app work on tablets?
Yes. The app runs on iOS (including iPad) and Android phones and tablets; install it from the App Store or Google Play and sign in with the driver’s phone number.
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