Yes. On Premium/Enterprise plans, you can send SMS notifications for key delivery events (e.g., Ready for Delivery, Out for Delivery, Driver is X stops away, Delivered, Missed Delivery, and optionally Scheduled/Rescheduled). Messages are billed per segment based on the recipient’s country. Customize content and variables in the template editor, and preview with example data before enabling. Pair SMS with email and customer tracking links for full visibility.
Does EasyRoutes offer SMS delivery notifications?
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Does EasyRoutes support SMS delivery notifications?
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Can I continue to use Shopify delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Can I still use Shopify's built‑in delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or along with) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Does EasyRoutes support contactless or leave-at-door delivery?
Yes. EasyRoutes supports contactless, leave-at-door delivery: drivers capture a photo, GPS location, and note as proof instead of a signature.
Does EasyRoutes offer webhook support?
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
What languages does the Delivery Driver app support?
The Delivery Driver app is available in English, Dutch, and German, with a driver language setting; customer notifications and tracking pages can be written in any language.
Can I limit or balance the number of orders per delivery time slot?
Slot limits are set in your date picker; EasyRoutes balances the load by filtering and splitting routes by window.
What types of proof of delivery does EasyRoutes support?
EasyRoutes supports delivery photos, eSignatures, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
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