Platform / Live
FAQ

How does EasyRoutes pricing work?

EasyRoutes uses a flexible, seat‑based model. Choose a plan (Standard, Premium, Enterprise) and activate the number of driver seats you need; you’re billed only for active seats. You can adjust seats or change tiers at any time, and SMS messaging — if enabled — is charged per message segment. Both EasyRoutes for Shopify and EasyRoutes for Web use the same pricing model.

See: Pricing · Pricing & Plans FAQ

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People also ask

Do fees/driver seats work the same on Web vs Shopify?

Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

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How do driver seats work?

Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.

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What are driver seats and how do they work?

Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.

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Are SMS fees & plan prices the same on Shopify vs Web?

Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic billing proration for plan and seat adjustments.

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Does the Delivery Driver app work on tablets?

Yes. The app runs on iOS (including iPad) and Android phones and tablets; install it from the App Store or Google Play and sign in with the driver’s phone number.

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How are driver seats billed?

Billing is seat‑based. Pay only for the number of driver seats in your plan, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.

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How does billing work for an EasyRoutes plan subscription?

On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.

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Can I customize driver permissions?

Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.

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