Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Can I notify a customer when a delivery is rescheduled or reattempted?

Yes. Enable the Rescheduled template in Customer notifications and customize its message and variables (new date, time window, tracking link). When you reschedule a stop to a new day or route, you can send the updated notification so the customer isn't left guessing — and a Missed Delivery notice can go out automatically when a stop is marked Attempted.

Notifications work over email and SMS for both Shopify orders and imported or manual stops, across EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Notifications – Email & SMS

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People also ask

Can customers request a new delivery date or time window?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

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Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can I send delivery reminders to customers?

Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.

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How do I turn on the Delivery Date and Time Window columns in EasyRoutes?

Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.‍

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Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can customers give feedback via their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can customers give feedback from their tracking page?

Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can EasyRoutes notify customers of delays?

Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include an updated tracking link.

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