Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Can drivers record removal or haul-away of old items (e.g., an old mattress or appliance)?

EasyRoutes doesn't have a purpose-built haul-away field, but drivers can document a removal reliably. Add a required Driver Task — a checkbox "Old item removed," a text field for the item description, or a number field for quantity — that must be completed at the stop, and have the driver photograph the removed item as proof of delivery.

Task results and photos are stored with the stop and included in exports for your records. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver Tasks · Proof of Delivery

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People also ask

Can drivers mark a stop attempted/failed with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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Can I set how much time a driver spends at each stop?

Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.

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How do I set up a Scanner-input Driver Task?

Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.

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How do drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.

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Can customers see proof items with driver tracking?

Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.

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Can drivers use Apple Maps for turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

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Are there differences for drivers between products?

No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android. Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product. Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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