Platform / Live

Does EasyRoutes support white-glove or in-home assembly deliveries?

Yes. There's no separate "white-glove" mode, but the pieces are built in. Use Driver Tasks to give drivers an in-home checklist (unpack, assemble, position, remove packaging) and require it before the stop is marked complete, and allow extra Time per stop or a longer per-stop service time so the schedule reflects the added work.

Drivers capture photos of the finished setup and a signature as proof. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver Tasks · Route Options

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People also ask

Does EasyRoutes support time windows for deliveries?

Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.

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How do per-stop service times affect my ETAs and route length?

Per-stop service time is added to each EasyRoutes stop, so ETAs and total route duration reflect delivering, not just driving, and count toward Max route duration.

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Can I set how much time a driver spends at each stop?

Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.

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Does EasyRoutes support age-restricted (e.g., alcohol) deliveries?

EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.

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Can I share proof of delivery via tracking links?

Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can I show my driver’s real-time location to customers?

Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.

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Can proof be shown for attempted deliveries?

Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.

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Can I set different service times for different stops or stop types?

Yes. Set a route-wide Time per stop in EasyRoutes, then override service time on individual stops that need more or less — accurate ETAs either way.

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