Platform / Live

Does EasyRoutes require internet to run routes?

Admins need an internet connection to create, edit, and dispatch routes. The EasyRoutes Delivery Driver app supports low‑connectivity situations: if a driver opens the route while online, stop data is cached locally so they can navigate, update status, and capture proof of delivery offline. The app queues events and syncs them to EasyRoutes once the device reconnects to any network.

See: Can I use EasyRoutes without a connection?

Related

People also ask

Do drivers have to open routes before tracking starts?

Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.

Read the full answer →

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

Read the full answer →

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

Read the full answer →

Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

Read the full answer →

Can I assign multiple drivers to a single route?

No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.

Read the full answer →

Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and auto-dispatched to the selected driver when created.

Read the full answer →

Can I group routes together for easier dispatching?

Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.

Read the full answer →

Can I print my route details for drivers?

Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.