Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Can I require ID or signature confirmation for restricted items?

Yes for signature: in Driver settings you can require an e-signature (and/or photo) before a stop can be marked delivered, and customize the signature disclosure text shown to the recipient. For the ID portion, add a required Driver Task — a checkbox or text field confirming the ID check — so the driver can't complete a restricted stop without it.

Together these enforce a consistent, documented hand-off, though the age/ID check itself is performed by the driver rather than verified automatically. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Proof of Delivery · Driver Tasks

Related

People also ask

How do I add a custom or manual stop?

Click the + Add button under the map, choose Custom stop, and enter the stop details with a valid address.

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How do I add a driver to my EasyRoutes account?

Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

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How do I add a driver to EasyRoutes?

Invite new drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.

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Can drivers mark a stop attempted/failed with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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Can I require a scan before completing a stop?

Yes. Make a Scanner-input task required for Delivered/Attempted, or require a Barcode Scan as proof of delivery, so a stop can’t be completed without a scan.

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Can I set how much time a driver spends at each stop?

Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.

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How do I set up a Scanner-input Driver Task?

Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.

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Can customers see proof items with driver tracking?

Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.

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