Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→
FAQ

Can I require an order to be handed to a specific, named recipient?

EasyRoutes doesn't have a setting that hard-locks a stop to one named person, but you can require and document the hand-off. Add a required Driver Task — a text field for the recipient's name, or a checkbox confirming "handed to named recipient" — that must be completed to mark the stop delivered, and note the required recipient in a stop note so the driver knows who to look for.

Pair it with a required e-signature so the signer is captured too. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver Tasks · Proof of Delivery

Related

People also ask

Can I require ID or signature confirmation for restricted items?

Yes. Require an e-signature to mark a stop delivered and add a required Driver Task confirming an ID check for restricted items in EasyRoutes.

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How do I set up a Scanner-input Driver Task?

Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.

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What's the difference between EasyRoutes-native barcodes and existing product/order barcodes?

EasyRoutes-native barcodes are tied to a specific stop for match validation, while existing product/order barcodes can be scanned and recorded but aren’t stop-matched.

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Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

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Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

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Can I customize driver permissions?

Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.

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Can I remove a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while retaining the driver in your roster for easy re‑activation later.

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Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

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