Platform / Live
FAQ

Can I edit or reshape a zone after creating it?

Yes. You can reshape a zone after creating it — open Settings > Delivery Zones, select the zone, adjust its points on the map, then save your changes. You can also rename it or change its route colour at any time. Updated boundaries apply the next time you use that zone to select orders for a route. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

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People also ask

Can I save frequent delivery zones?

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

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How do I draw or create a delivery zone on the map?

In Settings > Delivery Zones, click Create zone, trace your area with the polygon tool, close the shape, then name it and pick a route colour.

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Can I edit routes after they’ve been created?

Yes. Add/remove stops, drag‑and‑drop stops to reorder them, change drivers or schedules, and re‑optimize at any time.

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Can I re-optimize a route after creating it?

Yes. Re‑optimize at any time — after adding/removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

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How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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Can I import delivery zones via KML file?

Yes. Use the Create zone dropdown in Settings > Delivery Zones, choose Import KML, and drop in your .KML file; zone names apply automatically.

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What happens to orders outside my delivery zones?

Orders outside the selected zone’s boundary are held back for review rather than dropped, so you can route or reassign them separately.

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How does the AI-powered spreadsheet import map my columns?

An AI assistant reads your spreadsheet headers and proposes an initial column-to-field mapping; review the preview and click Edit stops to adjust anything.

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