Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Can I plan pickup routes?

Yes. EasyRoutes supports pickups alongside deliveries in both EasyRoutes for Shopify and EasyRoutes for Web. Add pickup stops the same way as deliveries (Shopify orders, CSV/API imports, or manual stops). Set the pickup location (store/warehouse/customer) and, if needed, add instructions or required items to the stop notes.

Pickups appear in the route in sequence with other stops, on printed documents, and in the driver app. If only pickups are needed, create a pickup‑only route and dispatch to the driver as usual.

See: How EasyRoutes handles pickup orders

Related

People also ask

Can I mix pickups and deliveries on the same route?

Yes. Combine deliveries and pickups on one EasyRoutes route so drivers drop off orders and collect returns or reusable packaging on the same trip.

Read the full answer →

Can I include driver breaks on my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

Read the full answer →

Can I add orders without a shipping address to routes?

EasyRoutes clearly flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

Read the full answer →

Does the Activity Feed capture IP address and device info?

Yes, when available. Expanding an entry shows who initiated it plus the IP address and device details captured for that action.

Read the full answer →

Does EasyRoutes support age-restricted (e.g., alcohol) deliveries?

EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.

Read the full answer →

Are there any customer differences between products?

Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.

Read the full answer →

Are there any API rate limits?

Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices.

Read the full answer →

Which plans include barcode scanning?

Barcode scanning is available on EasyRoutes Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.

Browse all FAQsGet support